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Privacy Policy – Total Shred Limited

Total Shred Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, and disclose your information when you use our services or visit our website (www.total-shred.com). Total Shred Limited is registered in England and Wales under company number [insert company number] and is the data controller for the purposes of UK data protection law.

1. Information We Collect and Use

We collect and process personal data that you provide directly (e.g., when requesting a quote) and indirectly through the use of cookies and analytics. We only collect personal data necessary for specific purposes and in accordance with UK data protection laws. Examples of personal data we may collect include your name, contact details, job title, company name, and information you provide via our website forms.

2. Lawful Basis for Processing

We process your personal data under the following lawful bases as defined under the UK GDPR:
– Consent (for marketing communications);
– Contract (to fulfil services you request);
– Legitimate interests (e.g., website analytics, customer service).

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies such as web beacons and CAPTCHAs to enhance user experience, perform analytics, and deliver targeted advertising. By using our site, you consent to the use of cookies unless you disable them in your browser settings.
Types of cookies we use:
– Essential cookies
– Performance cookies
– Functionality cookies
– Targeting and tracking cookies
You can manage or disable cookies via your browser or cookie preference tool on our website.

4. Analytics and Service Providers

We may use third-party services such as Google Analytics to help improve our website. These providers may collect anonymised usage data. We ensure all third-party service providers comply with UK data protection laws and have appropriate agreements in place.

5. Communications

If you provide consent, we may contact you with newsletters, service updates, or marketing material. You may opt out at any time using the unsubscribe link in our emails or by contacting us directly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Sharing and International Transfers

We may share your data with trusted third parties to operate our business or provide services to you. We do not sell or lease your personal data to third parties. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

8. Your Rights

You have the right to:
– Access your personal data
– Request correction or deletion
– Object to or restrict processing
– Withdraw consent
– Lodge a complaint with the ICO
To exercise these rights, please contact our Data Protection Officer at info@total-shred.com.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal data from children. If you believe we may have collected such data, please contact us.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website.

11. Complaints and Contact Information

If you are concerned about how your personal data is being handled, you may contact us using the details below. Contact us: Email: info@total-shred.com

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